# Alternative dispute resolution for consumer disputes (Directive on consumer ADR)

European Parliament procedure 2011/0373(COD) (COD - Ordinary legislative procedure (ex-codecision procedure), 7th term, committee IMCO / JURI). Stage: Procedure completed. 354 committee amendments tabled by 27 Members between 2012-05-09 and 2012-06-04.

## What the amendments focus on

This codecision dossier is the directive on alternative dispute resolution for consumer disputes. The amendments define its scope over contractual disputes between consumers and traders across economic sectors, including online sales and digital content, set minimum quality, independence and impartiality standards for ADR entities, encourage consumers to first contact the trader, and address exemptions such as services of general economic interest and notification of entities to the Commission.

## Most active Members on this file

| Member | Country | Group | Amendments | Markdown |
|---|---|---|---|---|
| Ashley FOX | United Kingdom | ECR | 62 | https://amendeu.com/md/meps/96957.md |
| Hans-Peter MAYER | Germany | PPE | 48 | https://amendeu.com/md/meps/4275.md |
| Sabine VERHEYEN | Germany | PPE | 39 | https://amendeu.com/md/meps/96756.md |
| Robert ROCHEFORT | France | ALDE | 36 | https://amendeu.com/md/meps/97022.md |
| Raffaele BALDASSARRE | Italy | PPE | 28 | https://amendeu.com/md/meps/96757.md |
| Wim van de CAMP | Netherlands | PPE | 24 | https://amendeu.com/md/meps/96754.md |
| Andreas SCHWAB | Germany | PPE | 18 | https://amendeu.com/md/meps/28223.md |
| Louis GRECH | Malta | S&D | 18 | https://amendeu.com/md/meps/28123.md |
| Arlene McCARTHY | United Kingdom | S&D | 15 | https://amendeu.com/md/meps/2173.md |
| Konstantinos POUPAKIS | Greece | PPE | 14 | https://amendeu.com/md/meps/96658.md |
| Philippe JUVIN | France | PPE | 13 | https://amendeu.com/md/meps/96884.md |
| Dimitar STOYANOV | Bulgaria | NI | 13 | https://amendeu.com/md/meps/34254.md |
| Kyriacos TRIANTAPHYLLIDES | Cyprus | GUE/NGL | 12 | https://amendeu.com/md/meps/28514.md |
| Heide RÜHLE | Germany | Verts/ALE | 10 | https://amendeu.com/md/meps/4294.md |
| Francesco Enrico SPERONI | Italy | EFD | 6 | https://amendeu.com/md/meps/997.md |

## Official source documents

- PE489.396: http://www.europarl.europa.eu/sides/getDoc.do?pubRef=-//EP//NONSGML+COMPARL+PE-489.396+01+DOC+PDF+V0//EN&language=EN
- PE489.695: http://www.europarl.europa.eu/sides/getDoc.do?pubRef=-//EP//NONSGML+COMPARL+PE-489.695+01+DOC+PDF+V0//EN&language=EN

Full amendment texts, votes and exports: https://amendeu.com/dossiers/2011-0373-COD · machine-readable: https://amendeu.com/data/dossiers/2011-0373-COD.json

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Data refreshed: 2026-07-27. Human-readable version: https://amendeu.com/dossiers/2011-0373-COD
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