Annual report on the activities of the European Ombudsman 2011

This dossier is the annual report on the activities of the European Ombudsman in 2011. The amendments reference the report's submission to Parliament and its committee, the Treaty basis for an open, efficient and independent European administration, the share of complaints within the Ombudsman's remit, the European Network of Ombudsmen, work towards a regulation on EU administrative procedures, the European Citizens' Initiative, and efficient use of resources to avoid duplication.