Procedure

Amending the Directive on alternative dispute resolution for consumer disputes

2023/0376(COD)·9th term·IMCO / TRAN·COD - Ordinary legislative procedure (ex-codecision procedure)·CompletedProcedure completed

Subjects: Business policy, e-commerce, after-sales service, commercial distribution · Tourism

Rapporteur (the Member appointed to lead Parliament's work on this text): BALLARÍN CEREZA Laura (S&D)

Summary

This dossier amends the directive on alternative dispute resolution (ADR) for consumer disputes. The amendments would make trader participation mandatory in sectors such as transport and tourism, extend the scope to third-country traders and to non-contractual matters including unfair commercial practices, require ADR contact points, allow bundling of similar cases, ensure offline access and human review of automated procedures, and require traders to explain refusals.

Procedure timeline

Committee amendments tabled
29 Jan 2024 – 30 Jan 2024
Plenary vote — Adopted
13 Mar 2024 · On the Commission proposal and the amendments to it
Procedure completed

117

Amendments

distinct, in window

Members

tabled at least one

Committee(s)

29 Jan 2024 – 30 Jan 2024

Dates

Plenary votes

2 roll-call votes

In plenary, Parliament usually votes in steps: first on amendments to the text (sometimes split into parts, so Members can accept one half of a sentence and reject the other), then on the text as a whole. The “main vote” is the one that adopts or rejects the text itself. Each vote below shows exactly which step it was. How voting works →

13 Mar 2024Main voteAdopted
On the Commission proposal and the amendments to it
Official label: Proposition de la Commission et amendements · what was voted ↗
605 for7 against13 abstentions80 did not vote
For
Against
Abst.
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16 Dec 2025Rejected
On amendment 1 — text to be inserted after recital 14
Official label: Après le considérant 14 - Am 1 · what was voted ↗
122 for470 against69 abstentions58 did not vote
For
Against
Abst.
Click a group to see each Member’s position.